Refund & Return Policy

We will replace any bottle of wine that is damaged, flawed, or otherwise deemed to be unsatisfactory. We do not provide refunds on wine purchases. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. We will not ship wine if the forecast includes any extreme weather to attempt to deliver our wines in the best possible condition. Send email to: vince@incendiumwines.com or contact Vince at 707-477-5991 to arrange for the return/verification of damaged or corked product.